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Cancellation & rescheduling policy

• Please give at least 48 hours' notice if you need to cancel or reschedule. Appointments cancelled or moved with 48 hours' notice or more can be rescheduled at no cost, or any payment made in advance refunded in full.
• Cancellations with less than 48 hours' notice, and appointments missed without notice, may forfeit any payment made in advance, as this time was reserved for you.
• If you arrive late, the appointment may need to be shortened so that the next guest is not delayed.
• If Jero Mangku Dalem must cancel or move an appointment — for example because of illness, a ceremonial obligation, or unsafe weather — you will be offered a new time or a full refund of any payment made in advance.
• Gift vouchers are not refundable for cash, but the appointment date may be changed under this policy.
• Refunds are made using the original payment method where possible. Any fees charged by the payment provider (such as PayPal) are not refundable.
• To cancel or reschedule, message Jero on WhatsApp or by email. The time of your message is used as the time of notice.

Payment

• Cash — Indonesian Rupiah (IDR)
• QRIS — Scan to pay from any Indonesian bank or e-wallet app
• Direct Bank Transfer — Account details shared when your appointment is confirmed
• PayPal — The guest covers PayPal's transaction fee

Please read Before you book prior to your appointment.